Privacy Policy

This Privacy Policy, together with our Terms & Conditions and Cookies Policy, sets out how we use and protect your data when using this website (hopenewforest.org) provided to you by Helping Older People New Forest (“we”, “us”, “our”).

Helping Older People New Forest is a registered charity (1152294) and a company limited by guarantee registered in England and Wales (8326735). Our registered address is: 1a Kingsbury’s Lane, Ringwood, BH24 1EL.

You can contact us by email, phone, or post. 

What data we collect and how we use it

The type and quantity of data we collect and use depends on why you have provided it. We will only collect, use, and otherwise handle your personal data:

• Where you have consented to this for specified, explicit and legitimate purposes;

• Where this is necessary to fulfil legal obligations that apply to us;

• Where it is necessary for our legitimate interests relating to running our daily operations, as long as, in each case, these interests are in line with applicable law and your legal rights and freedoms.

Using your information

When someone visits hopenewforest.org we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out information, such as the number of visitors to the various parts of the site.

If we want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it. We will collect any questions, queries, and feedback you leave. This will include your email address if you email us, your IP address, and which web browser (and version) you use. 

Information on how people use the site, through cookies and page tagging, helps us improve our website and our services. Find out more about our Cookies Policy.

We might also obtain your personal data through your use of Social Media such as Facebook, WhatsApp, TikTok, Twitter, or LinkedIn, depending on your settings or the privacy policies of these Social Media and messaging services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this.

Sharing your data

Unless we are required to share your data for legal or regulatory reasons, or to help with a complaint, we will never share your data with other organisations unless you have given us consent to do so.

Keeping your data safe and up-to-date

We ensure that appropriate technical controls are in place to keep your data safe. Access to your data is regularly reviewed and will only be accessible to relevant, trained staff, volunteers, and contractors.

Your rights

We will only collect the data that we need to carry out the purposes you have contacted us for, or given us permission to use it for.

To enable us to carry out the purposes you have contacted us for there will be occasions when we will make some data collection mandatory. For example, we require your name and address when you complete an online volunteer application. If you don’t provide this data, we cannot carry out the purposes you have contacted us for. 

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.

If you have a concern about the way we collect or use your personal data, we ask that you raise your concern with us in the first instance. 

Changes to this policy

We may make changes to this privacy policy from time to time. If we make any changes in the way we use your personal information when you use the hopenewforest.org website, we will make this clear on the website or by contacting you directly.